1. Introduction
HolidayBaba Live ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect when you use our website, agent portal, and related services (the "Platform"), how we use it, and your rights regarding that information.
2. Information We Collect
We may collect the following types of information:
- Personal details: Name, email address, phone number, and postal address.
- Account information: Login credentials, agent/business profile, and preferences.
- Travel & inquiry data: Destination preferences, travel dates, passenger details, and inquiry submissions.
- Payment information: Transaction references, recharge/payment history (card/bank details are processed by payment gateways; we do not store full card numbers).
- Technical data: IP address, browser type, device information, and cookies/usage analytics.
3. How We Use Your Information
We use collected information to:
- Provide, operate, and improve our Platform and travel-related services.
- Process inquiries, bookings, lead purchases, and payments.
- Communicate with you regarding bookings, support, and service updates.
- Connect travellers with relevant agents/operators where applicable.
- Prevent fraud, enforce our Terms & Conditions, and comply with legal obligations.
- Send promotional messages only where you have opted in or as permitted by law.
4. Sharing of Information
We do not sell your personal information. We may share data with:
- Travel agents / operators: When you submit an inquiry or booking so they can serve your request.
- Service providers: Payment gateways, hosting, SMS/email, and analytics partners who process data on our behalf.
- Legal authorities: When required by law, regulation, or to protect our rights and users' safety.
5. Cookies & Tracking
Our Platform may use cookies and similar technologies to remember preferences, keep you signed in, and understand how visitors use the site. You can control cookies through your browser settings; disabling cookies may affect some features of the Platform.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only as long as necessary for the purposes described in this policy, to fulfil legal/accounting requirements, or to resolve disputes. When data is no longer needed, we will delete or anonymize it in a secure manner.
8. Your Rights
Subject to applicable law, you may request to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of your data, subject to legal retention needs.
- Withdraw consent for marketing communications.
To exercise these rights, contact us at the details below.
9. Third-Party Links
Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.
10. Children's Privacy
Our services are not directed at children under 18. We do not knowingly collect personal information from minors. If you believe a child has provided us data, please contact us so we can take appropriate action.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the latest revision. Continued use of the Platform after changes means you accept the updated policy.
12. Contact Us
For privacy-related questions or requests, please contact us:
HolidayBaba Live
Jogeshwari Building, Vithroli Link Road, Andheri East,
Mumbai, Maharashtra - 400093
Phone: +91 93254 68205
Email: info@holidaybabalive.com